Salon Issue Resolution Policy:

 

At The Extra-Unordinary Salon, we strive to provide exceptional services and ensure customer satisfaction. We understand that occasionally issues may arise, and we are committed to resolving them promptly and fairly. This policy outlines our approach to handling customer concerns and the steps we take to rectify any issues that may occur.

 

1. Reporting an Issue:

If you experience any issues with the services provided by our salon, we kindly request that you notify us within 48 hours of your appointment. This allows us to address the matter promptly and efficiently. You can report the issue by contacting our salon reception via phone or email.

 

2. Resolution Options:

a) Within 48 Hours:

If you inform us of an issue within 48 hours, we will offer to rectify the problem at no additional cost to you. Our team will work diligently to ensure that the concern is addressed and that you are satisfied with the resolution.

 

b) After 48 Hours:

If you report an issue after the initial 48-hour period, we will still strive to rectify the problem. However, in such cases, we reserve the right to charge a small fee for the additional service required. This fee will be determined based on the nature and complexity of the issue.

 

3. Special Circumstances:

In certain situations, we understand that circumstances may prevent you from reporting an issue within the specified 48-hour timeframe. We will consider special circumstances on a case-by-case basis. If you believe your situation warrants an exception, please contact our salon reception to discuss the matter further.

 

4. Determining Responsibility:

In some cases, it may be challenging to determine whether the issue was caused by our salon or external factors. If we can establish that the problem was not caused by our salon, we will still offer to rectify the issue. However, in such instances, the cost of the additional service required will be the responsibility of the customer.

 

5. Refunds:

If we are unable to rectify the issue to your satisfaction, we will offer a 50% refund of the original service cost. This refund will only be applicable if the issue was reported within the initial 48-hour period. Refunds will be processed using the original payment method.

 

6. Communication and Documentation:

To ensure a smooth resolution process, we encourage open and honest communication. Please provide detailed information about the issue, including any relevant photographs or documentation, to help us understand the problem better. This will enable us to address the concern effectively.

 

7. Customer Satisfaction:

Our ultimate goal is your satisfaction. We value your feedback and will use it to continually improve our services. If you have any suggestions or concerns regarding our salon or this policy, please feel free to share them with us.

 

By adhering to this policy, we aim to provide a fair and transparent approach to resolving any issues that may arise. We appreciate your understanding and cooperation in helping us maintain the highest standards of service at The Extra-Unordinary Salon.